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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni; Bouranta, Nancy; Psomas, Evangelos - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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Organisational learning, non-technical innovation and customer satisfaction of SMEs
Kafetzopoulos, Dimitrios; Psomas, Evangelos - In: International journal of innovation management 20 (2016) 3, pp. 1650041-1-28
Persistent link: https://www.econbiz.de/10011487658
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The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos; Bouranta, Nancy - In: The learning organization : TLO ; the international … 20 (2013) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10010203330