Mobile App based ride-hailing/ride-booking services have now gone mainstream across the world. Pakistan has been no exception. With the arrival of world-class leading companies such as Uber and Careem, followed by other domestic players, the penetration of these services across the major cities...

This study aims to investigate customer satisfaction and economic efficiency of conventional and Islamic insurance industry in Pakistan. A modified SERVQUAL model is used to estimate customer satisfaction by collecting primary data from 179 customers of insurance industry. Economic efficiency is...