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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach

Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69

Persistent link: https://www.econbiz.de/10011497929

Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

Sentiment analysis of customer feedback in online food ordering services

Nguyen, Bang; Nguyen, Van-Ho; Thanh Ho - In: Business systems research : a system view accross … 12 (2021) 2, pp. 46-59

Background: E-commerce websites have been established expressly as useful online communication platforms, which is rather significant. Through them, users can easily perform online transactions such as shopping or ordering food and sharing their experiences or feedback. Objectives: Customers'...

Persistent link: https://www.econbiz.de/10013287986

Reading between the lines : understanding customer experience with disruptive technology through online reviews

Robertson, Jeandri; Ferreira, Caitlin; Paschen, Jeannette - In: Australasian marketing journal : AMJ ; official journal … 29 (2021) 3, pp. 215-224

Persistent link: https://www.econbiz.de/10012668431

Analyzing passengers' emotions following flight delays : a 2011–2019 case study on SKYTRAX comments

Song, Cen; Guo, Jingquan; Zhuang, Jun - In: Journal of air transport management 89 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012383806

How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892

Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews

Jia, Susan - In: Tourism management : research, policies, practice 78 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012165771

Reviewing experts' restraint from extremes and its impact on service providers

Nguyen, Peter; Wang, Xin; Li, Xi; Cotte, June - In: Journal of consumer research : JCR ; an … 47 (2021) 5, pp. 654-674

Persistent link: https://www.econbiz.de/10012434444

What do hotel customers complain about? : text analysis using structural topic model

Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426

Persistent link: https://www.econbiz.de/10011996164

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