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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
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Consumer behaviour, customer satisfaction vis-a-vis brand performance : an empirical study of dairy food supply chain in India
Mishra, Pramod Kumar; Raja Shekhar, B. - In: International journal of Indian culture and business … 7 (2013) 3, pp. 399-412
Persistent link: https://www.econbiz.de/10010253566
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Influence of perceived service quality on consumer satisfaction amongst dairy milk processors in Kenya
Mwangi, Anne Wairimu; Kabare, Ndung'u; Wanjau, Kenneth - 2018
Persistent link: https://www.econbiz.de/10012140351
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Influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya
Kabare, Ndung'u; Mwangi, Anne Wairimu; Wanjau, Kenneth - 2019
Persistent link: https://www.econbiz.de/10012144453
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How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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The impact of omni-channel collaborative marketing on customer loyalty to fresh retailers : the mediating effect of the omni-channel shopping experience
Chen, Xiaoxia; Su, Xiaofeng; Li, Zhongbin; Wu, Jingjing; … - In: Operations management research : OMR ; advancing … 15 (2022) 3/4, pp. 983-997
Persistent link: https://www.econbiz.de/10013462553
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The effect of e-commerce livestreaming services on customer loyalty : a test of the chain mediation model
Ye, XinMei; Hira Batool; Huang, Shi-Zheng - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-21
The outbreak of COVID-19 has made the offline real economy suffer an unprecedented test, and the online e-commerce livestreaming model, as a new marketing model, has been rapidly developed. Based on the SOR model, this paper clarifies the interaction between e-commerce livestreaming and consumer...
Persistent link: https://www.econbiz.de/10014496952
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Customer coping in response to relationship transgressions : an attachment theoretic approach
Paulssen, Marcel; Bagozzi, Richard P. - In: Handbook of brand relationships, (pp. 358-375). 2009
Persistent link: https://www.econbiz.de/10003915640
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The effects of sense of presence, sense of belonging, and cognitive absorption on satisfaction and user loyalty toward an immersive 3D virtual world
Kim, Dan J.; Zhang, Dongsong - In: Exploring the grand challenges for next generation …, (pp. 30-43). 2010
Persistent link: https://www.econbiz.de/10008900982