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Life insurance players have started realizing that their business depends on customer satisfaction, the purpose of this paper is to determine the antecedents and consequences of customer satisfaction in insurance services in Syria. In order to accomplish objectives of this research, a model has...
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The core objective of this paper is to examine the relationship between the Shari’ah perceptions and the customers’ switching intentions in both Takāful and Conventional Insurance. In today’s world, most of the businesses are focusing on customer retention rather than the customer...
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This paper focused on the effect of health and wellness resort attributes on customer satisfaction and post …: Staff Service Quality, Room Quality, General Amenities, Value, Security and Health Programs. Multiple regression analysis … from resort guests, aged 25 years old or more. Attributes of health programs were found to be the most influential on …
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