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Antecedents of store loyalty among Chinese customers

Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011863694

A customer-dominant logic on service recovery and customer satisfaction

Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543

Persistent link: https://www.econbiz.de/10011579689

Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic : its relation with open innovation

Prasetyo, Yogi Tri; Tanto, Hans; Mariyanto, Martinus; … - In: Journal of open innovation : technology, market, and … 7 (2021) 1/76, pp. 1-16

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the...

Persistent link: https://www.econbiz.de/10012490939

Customer satisfaction factors (CSFs) with online banking services in an Islamic country : I. R. Iran

Sadeghi, Tooraj; Hanzaee, Kambiz Heidarzadeh - In: Journal of Islamic marketing : JIMA 1 (2010) 3, pp. 249-267

Persistent link: https://www.econbiz.de/10008701577

Examining the influence of control and convenience in a self-service setting

Collier, Joel E.; Sherrell, Daniel L. - In: Journal of the Academy of Marketing Science 38 (2010) 4, pp. 490-509

Persistent link: https://www.econbiz.de/10008735691

An examination of food tourist's behavior : using the modified theory of reasoned action

Kim, Young Hoon; Kim, Mincheol; Goh, Ben K. - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 1159-1165

Persistent link: https://www.econbiz.de/10009161064

Mandatory use of technology-based self-service : does expertise help or hurt?

Reinders, Machiel; Frambach, Rudolf T.; Kleijnen, Mirella - In: European journal of marketing : EJM 49 (2015) 1/2, pp. 190-211

Persistent link: https://www.econbiz.de/10010519471

Is intention to return a valid proxy for actual repeat visitation?

McKercher, Bob; Tse, Tony SM - In: Journal of travel research : a quarterly publication of … 51 (2012) 6, pp. 671-686

Persistent link: https://www.econbiz.de/10009669652

Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey

Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204

Persistent link: https://www.econbiz.de/10010249697

Segmenting the business traveler based on emotions, satisfaction, and behavioral intention

Millán, Angel; Fanjul, María Luisa; Moital, Miguel - In: Psychology & marketing 33 (2016) 2, pp. 82-93

Persistent link: https://www.econbiz.de/10011433842

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