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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Consumer behaviour
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Dienstleistungsqualität
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E-commerce
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Francis, Julie E.
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Managing service quality : MSQ ; an international journal
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Is C-OAR-SE best for internet retailing service quality?
Francis, Julie E.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 670-686
Persistent link: https://www.econbiz.de/10009525049
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