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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Strategic management
32,956
Strategisches Management
32,899
Customer satisfaction
15,419
Service quality
6,461
Dienstleistungsqualität
6,272
Relationship marketing
5,959
Consumer behaviour
5,941
Beziehungsmarketing
5,902
Konsumentenverhalten
5,684
Theorie
3,777
Theory
3,776
Unternehmenserfolg
3,397
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3,326
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2,708
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2,662
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2,457
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2,408
United States
2,377
Germany
2,355
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2,241
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2,212
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2,161
Innovationsmanagement
2,160
Innovation management
2,096
SME
1,996
KMU
1,994
Human Resource Management
1,584
Personalmanagement
1,583
Corporate social responsibility
1,539
Corporate Social Responsibility
1,499
Wettbewerbsstrategie
1,453
Competitive strategy
1,437
Management
1,410
Managers
1,297
customer satisfaction
1,290
Competitive advantage
1,286
Führungskräfte
1,282
Electronic Commerce
1,277
Erfolgsfaktor
1,265
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5,608
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2,359
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11,458
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2,299
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6
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221
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194
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117
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117
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106
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106
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
47
Ratgeber
26
Guidebook
23
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22
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19
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19
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11
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10
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9
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9
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6
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5
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Bruhn, Manfred
15
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Duale Hochschule Baden-Württemberg Mannheim
1
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Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
International journal of services, economics and management
52
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ECONIS (ZBW)
13,754
EconStor
4
BASE
2
RePEc
2
Other ZBW resources
1
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Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
Strategic orientation and social enterprise performance
Liu, Gordon
;
Takeda, Sachiko
;
Ko, Wai Wai
- In:
Nonprofit and voluntary sector quarterly
43
(
2014
)
3
,
pp. 480-501
Persistent link: https://www.econbiz.de/10010378589
Saved in:
4
Linking resource-based strategies to customer-focused performance for professional services : a structural equation modelling approach
Wu, Ming-Lu
- In:
International journal of management, knowledge and …
2
(
2013
)
2
,
pp. 165-184
Persistent link: https://www.econbiz.de/10010342059
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5
The power of effective HRM and sustainable competitive advantage
Muhammad, Ghulam
;
Shamsi, Aamir Firoz
- In:
Middle East journal of management : MEJM
8
(
2021
)
6
,
pp. 573-591
Persistent link: https://www.econbiz.de/10012693956
Saved in:
6
Customer satisfaction and its impact on the future costs of selling
Lim, Leon Gim
;
Tuli, Kapil R.
;
Grewal, Rajdeep
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 23-44
Persistent link: https://www.econbiz.de/10012231605
Saved in:
7
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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8
Investigating the effect of strategy formulation and implementation on performance of marketing deputy of a company
Hatefi, Mohammad Ali
;
Ghorbi, Mehdi
- In:
International journal of strategic business alliances
4
(
2015
)
2/3
,
pp. 134-151
Persistent link: https://www.econbiz.de/10011573468
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9
Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.
;
Devesh, Sonal
- In:
International journal of economics and business research
16
(
2018
)
4
,
pp. 502-516
Persistent link: https://www.econbiz.de/10011990742
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10
The strategic management as a factor of customer satisfaction in the foodservice industry in Sarajevo canton
Gursel, Ferda
;
Busatlić, Senad
;
Ketin, Sonja
; …
- In:
Management
14
(
2019
)
3
,
pp. 237-248
Persistent link: https://www.econbiz.de/10012199823
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