Narrow search
Showing 1 - 10 of 1,067
Cover Image
Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
Cover Image
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco; Broncano Santiago, Gutierrez - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Cover Image
Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken : [KuWiss-Netz]
Schlüter, Nadine - 2013 - KuWiss-Netz: Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken
Persistent link: https://www.econbiz.de/10009726583
Cover Image
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Cover Image
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Cover Image
Changes occurred in a porcelain factory due to quality management system implementation
Sârb, Adina; Itul, Liliana; Popa, Maria - In: Oradea journal of business and economics 4 (2019) 1, pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
Cover Image
Implementing open innovation using quality management systems : the role of organizational commitment and customer loyalty
Krajcsák, Zoltán - In: Journal of open innovation : technology, market, and … 5 (2019) 4/90, pp. 1-10
organizations first create a total quality management (TQM) culture and then build on this foundation an ISO 9004:2018. The success … increase the affective and normative commitment of leaders and employees in TQM, and after its implementation, there is a need … technological and other conditions is only secondary. The goal in developing a successful philosophy of TQM is to build and sustain …
Persistent link: https://www.econbiz.de/10012125155
Cover Image
The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin; Lee, Voon-Hsien; Tan, Boon-In; Chong, … - In: International journal of services, economics and management 3 (2011) 1, pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
Cover Image
The impact of organisational variables and quality performance on customer satisfaction
Koay Li Li; Zailani, Suhaiza; Fernando, Yudi - In: International journal of productivity and quality … 6 (2010) 3, pp. 354-378
Persistent link: https://www.econbiz.de/10008825555
Cover Image
Understanding the relationship between perceived quality cues and quality attributes in the purchase of meat in Malaysia
Chamhuri, Norshamliza; Batt, Peter J. - In: Journal of international food & agribusiness marketing … 25 (2013) 3, pp. 187-208
Persistent link: https://www.econbiz.de/10009766705