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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hospitality industry
3,360
Gastgewerbe
3,235
Tourism industry
1,010
Tourismuswirtschaft
1,007
Tourism
630
Hospital
612
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577
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559
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557
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528
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522
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421
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420
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350
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345
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339
Dienstleistungsqualität
324
Online reviews
322
Customer satisfaction
304
Online retailing
267
Online-Handel
267
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237
Social web
237
online reviews
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hospitality industry
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Mariani, Marcello M.
5
Borghi, Matteo
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Radojevic, Tijana
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Stanic, Nenad
4
Stanisic, Nemanja
4
Bilgihan, Anil
3
Dixit, Saurabh Kumar
3
Law, Chun Hung Roberts
3
Liang, Sai
3
Miao, Li
3
Rather, Raouf Ahmad
3
So, Kevin Kam Fung
3
Amoako, George Kofi
2
Anh Thi Tu Le
2
Ariffin, Ahmad Azmi M.
2
Chakraborty, Ishita
2
Chen, Kejia
2
Chen, Shuping
2
Cheng, Mingming
2
Ekinci, Yuksel
2
Flavián Blanco, Carlos
2
Guchait, Priyanko
2
Ha Thu Nguyen
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Ha, Hong Youl
2
Han, Spring H.
2
Han, Xiaoyun
2
Harris, Lloyd C.
2
Huang, Xiankai
2
Huang, Zhuowei
2
Jin, Jian
2
Kim, Jong Min
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Kim, Mi Ran
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Kim, Minkyung
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Knutson, Bonnie J.
2
Kutu-Adu, Solomon G.
2
Li, Nao
2
Lu, Lu
2
Mattila, Anna S.
2
Moro, Sérgio
2
Muskat, Birgit
2
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Hochschule Luzern / Wirtschaft
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International journal of hospitality management
33
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
Tourism management : research, policies, practice
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
Journal of business research : JBR
6
Tourism management perspectives : TMP
5
International journal of production research
4
Tourism and hospitality research : THR
4
Cogent business & management
3
Journal of hospitality and tourism insights
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Information systems and e-business management : ISeB
2
Information technology & tourism
2
International journal of business innovation and research
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of market research
2
International journal of services and operations management
2
International journal of services, economics and management
2
International journal of technology marketing : IJTMkt
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of global marketing
2
Routledge handbooks
2
Service business
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Annals of tourism research : ATR ; a social sciences journal
1
Annals of tourism research empirical insights
1
Apps management and e-commerce transactions in real-time
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
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ECONIS (ZBW)
291
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291
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1
A "Triple A" typology of responding to negative consumer-generated online
reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
4
Analysing the satisfaction of halal restaurant guests through online
ratings
on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
5
Is there any value in the online
reviews
of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
6
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
Saved in:
7
Asymmetric effects of extreme-moderate online
reviews
in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
8
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
9
The effect of customer
reviews
on the perceived user experience of a mobile banking application
Bateh, Justin
;
Klaus, Timothy
- In:
The southern business & economic journal
46
(
2023
)
1
,
pp. 35-55
Persistent link: https://www.econbiz.de/10015061328
Saved in:
10
Perceived "usefulness" of online consumer
reviews
: an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
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