Minton, Elizabeth A.; Cabano, Frank; Gardner, Meryl; … - In: Journal of Services Marketing 31 (2017) 4/5, pp. 351-361
Purpose The USA is witnessing a conflict between LGBTQ (lesbian, gay, bisexual, transgender and queer) consumers/supporters and Christian fundamentalist service providers/opponents regarding whether service can be denied based on religious values. The purpose of this paper is to make a timely...