This issue brief provides examples of key elements and practices for effective case management in the workforce system. It provides examples of state and local tools, processes, and policies designed to create or improve case management, and includes an annotated list of additional resources.

This issue brief describes the Employer Resource Network (ERN), an innovative, employer-based model that pulls together a consortium of small- to mid-size businesses to provide job retention services, work supports, and training opportunities for entry-level employees, many of whom are receiving...

This issue brief provides examples of key strategies for creating a common intake process for customers throughout the workforce system. It provides examples of state and local tools, processes, and policies designed to create or improve integrated intake, and includes an annotated list of...

This report presents early findings from the evaluation of the ITA experiment, which aims to provide federal, state, and local policymakers with information on the effectiveness of, and trade-offs inherent in, three different approaches to managing customer choice in Workforce Investment Act...

Personal Reemployment Accounts (PRAs) are self-managed accounts of $3,000 offered to select recipients of Unemployment Insurance benefits to support individual choice and control in reemployment services and promote a quick return to work. PRAs can be used to purchase training, intensive career...