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Consumer innovativeness : impact on expectations, perceptions, and choice among retail formats
Fowler, Kendra; Bridges, Eileen - In: Journal of retailing and consumer services 17 (2010) 6, pp. 492-500
Persistent link: https://www.econbiz.de/10008696002
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Service environment, provider mood, and provider-customer interaction
Fowler, Kendra; Bridges, Eileen - In: Managing service quality : MSQ ; an international journal 22 (2012) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10009534126