The search for competitiveness has led organizations to recognize the importance of implementing collaborative methods. In this context, Collaborative Planning, Forecasting, and Replenishment (CPFR) seek to relate customer demands to replenishment needs throughout the supply chain. The...

Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing...