Extract from the report made by Sundridge Park Management Centre and MORI, in making the 1993 British Quality of Management Awards. Looks at management capabilities and questions whether UK managers provide the leadership and competence necessary in today′s competitive climate.

This article uses a case study analysis to analyse a leadership scenario that permits a dominant culture and a counterculture to develop and coexist simultaneously within a single organisation. Research findings are presented to show the circumstances under which the leadership of a reactive...