Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions,...

In a world of rapid-fire change, it's more important than ever to build teams that work well when the pressure is on and quality communication can mean the difference between success and failure. Conversational Capacity provides the communication tools you need to ensure that your team remains...

Preface -- Prologue: a citizen of the world -- Building the future -- Glimpsing the future -- Bits and bytes -- Location, location, innovation -- Rethinking city hall -- Grounded visionaries -- The organization man revisited -- Confronting culture clash -- Balancing influence and innovation --...