Purpose The purpose of this paper is to examine the factors that managers in independent hotels can influence to improve organisational citizenship behaviour (OCB) by examining the relationship between leadership style and OCB through newly developed balanced organisational culture and trust...

Purpose Leadership has a major impact on organizational performance (Agle et al. , 2006; Felfe and Schyns, 2004; Peterson et al. , 2003). However, results are still conflicting regarding these effects and research has yet to focus on the expectations and perceived impact from the point of view of young...