In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary...

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This...

Introduction: Hospital usually generates a lot of kinds wastes. There are a variety of techniques and tools available to eliminate wastes. Lean is a problem solving approach for continuous eliminating wastes. Lean is about increasing value of customer by eliminating wasteful activities. This...

Introduction – Kanban system is a card system that becomes markers. During its development, the kanban system experiences a number of variations. In the context of delivery system in hospital, delivery pack can be considered as a kanban. Delivery packs have complete data of patient...