Given the prevailing emphasis on agency performance, customer focus, stakeholder’s interests and other methods of assessment under new public administration and prevailing managerialism in many public sectors around the world, administrative practitioners have taken to benchmarking as an...

A simple and practical approach to helping learners to assess themselves against models of good practice is described. Many models of good practice – are available to help learners assess themselves and to improve their performance but it can be difficult for learners to use these models to...

Despite today’s accelerating rate and extent of change, the needed improvements within many areas of performance and quality of life have not taken place. Posits that productivity is remaining the same or even going down in many areas. Infers that learning and change have not been effective....

In response to the rising interest in “spirituality in the workplace”, an exploratory analysis of text passages expressing definitions and applications of the topic was conducted. A grounded theory process applying thematic and network analysis techniques was used to examine text samples...

Self‐development of employees is essential if businesses are to thrive. Technology has brought new techniques, of which e‐learning is one of the more publicised. There has been a great deal of experimentation, some of it more successful than others. One ingredient, motivation, remains...

Three consultants in ICL′s corporate HRD unit speak from their experience of self‐managed learning. They ask “Can self‐development provide people with sufficient confidence in their own future to engender a positive attitude to corporate change?” Three key points are illustrated with...

The purpose of the organisational development programme run for Brent Library Service was to cultivate three competences: interpersonal, change, and process competence. The design of the course is described, covering interactive skills, assertiveness, team development, the difference between...

The employee development initiatives in three retail banks are the focus of this paper. The discussion draws on recent empirical findings to examine the motives and expectations that underpin employee development initiatives, and the underlying assumptions which shape how such initiatives are...

This paper describes the successful application of reflective learning journals to promote critical self‐awareness and improve both individual and team performance among members in 11 management undergraduate teams conducting management research projects. Qualitative analyses of the journals...

Managers have always placed a higher value on action than reflection. Most of them work at an unrelenting pace, focussing on a specific issue for a short period of time, then moving instantly on to the next. But more companies are coming round to the view that managers should be able to call a...