Operational protocols are a valuable means for quality control. However, developing operational protocols is a highly complex and costly task. We present an integrated approach involving both intelligent data analysis and knowledge acquisition from experts that supports the development of...

This paper looks at the convergence of knowledge management and Enterprise 2.0 and describes the possibilities for an overarching exchange and transfer of knowledge in Enterprise 2.0. This will be underlined by the presentation of the concrete example of TSystems Multimedia Solutions GmbH (MMS),...