We study the use of non-monetary incentives based on reciprocity to facilitate capacity sharing between two service providers who have limited and substitutable service capacity. We propose a parsimonious game theory framework, in which two firms dynamically choose whether or not to accept each...

This paper reports the results from a controlled field experiment designed to investigate the causal effect of public recognition on employee performance. We hired more than 300 employees to work on a three-hour data-entry task. In a random sample of work groups, workers unexpectedly received...

This paper reports the results from a controlled field experiment designed to investigate the causal effect of public recognition on employee performance. We hired more than 300 employees to work on a three-hour data-entry task. In a random sample of work groups, workers unexpectedly received...