Purpose – The objective of this paper is to investigate perceptions and stereotypes associated with the library and information profession and to determine whether the public image of library professionals has improved with the extensive use of ICT. Design/methodology/approach – The areas...

The integration of the Internet has affected all functions of the library, particularly reference services. In the reference department, this integration has led to the utilisation of new tools and methods for providing information to library users. This study investigates the effect of the...