This paper introduces a framework for analyzing technology-based organizational action. It presents the concept of 'value programs', to represent the complex, pluralistic nature of organizational action around the application of IT systems. The nature of IT based organizational functioning and...

Business Process Reengineering (BPR) was developed as a new idea which, it was suggested, could revolutionise the corporation and give it a major competitive advantage by simplifying key business processes and utilising information technology to secure cross-functional communication and focus on...

Based on multiple-case research, this paper develops a model of strategic information systems (IS) investment in small and medium-sized enterprises (SMEs). IS investment is modelled as a function of an SME's strategic context as defined by its strategic focus, i.e. cost reduction versus value...

How value is created for the customer from e-business is a topic of much concern in academic and practitioner circles. In the light of the dot.com downturn, numerous e-business firms ceased to exist. This paper reports the findings from an ongoing research study on the development and decline of...

Business Process Reengineering (BPR) was developed as a new idea which, if was suggested, would revolutionise the corporation and give it a major competitive advantage, Rather than continue the debate about whether BPR is 'good' or 'bad', the focus here is on understanding how the concept 'BPR',...

In this article, the author examines an enterprise resource planning (ERP) adoption process in a particular case setting to explore the knowledge management challenges encountered, specifically challenges related to the sharing and integration of knowledge, and the ways that social capital is...

Enterprise systems are used to facilitate the seamless integration and exchange of data between the various departments within an organization. In order to achieve this, rigidly defined control mechanisms must be in place in the system, which safeguard the company's data and protect the company...