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An empirical analysis of DeLone and McLean's e-commerce model in the student loan industry
Cates, Dewaynna A.; Chong, Hyonsong; Rauniar, Rupak - In: International journal of electronic business 7 (2009) 1, pp. 86-104
Persistent link: https://www.econbiz.de/10003837997
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Online relationship quality : scale development and initial testing
Brun, Isabelle; Rajaobelina, Lova; Line, Ricard - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
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Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
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A Model of Trust in Online Relationship Banking
Mukherjee, Avinandan; Nath, Prithwiraj - 2012
The role of trust encompasses the exchanges and interactions of a retail bank with its customers on various dimensions of online banking. Specifically lays stress on the bank-to-customer exchanges taking place through the technological interface. Hypothesizes shared value, communication and...
Persistent link: https://www.econbiz.de/10014163739
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The effect of electronic customer relationship management on customer relationship quality : evidence from Mellat Bank of Arak City
Najafi, Azizallah; Rezaei, Salem; Rodi, Aref Dosti - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 539-548
Persistent link: https://www.econbiz.de/10012209354
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Gestaltung der Bank-Kunde-Interaktion im Internet
Rill, Michael - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003358475
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When and how mobile payment platform complementors matter in cross-border B2B e-commerce ecosystems? : an integration of process and modularization analysis
Wu, Mian; Liu, Yulong; Chung, Henry F. L.; Guo, Shoujia - In: Journal of business research : JBR 139 (2022), pp. 843-854
Persistent link: https://www.econbiz.de/10013194420
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Electronic invoicing : the first step towards digital B2B payment modernisation
Berg, Guy - In: Journal of digital banking 4 (2020) 4, pp. 332-343
Persistent link: https://www.econbiz.de/10012305071
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Corporate banking : zukunftsorientierte Strategien im Firmenkundengeschäft
Brost, Heike; Dahmen, Andreas; Lippmann, Ingo - 2008 - 6., überarb. Aufl.
Persistent link: https://www.econbiz.de/10003732682
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Innovation, Transformation und Kontinuität in der Kunde-Bank-Geschäftsbeziehung
Eickemeyer, Andrea; Vollmar, Bernhard H. - In: Kapital, Kompetenz, Konflikte, (pp. 31-56). 2008
Persistent link: https://www.econbiz.de/10003753676