Ščerbakov, Vladimir; Silkina, Galina - In: Journal of open innovation : technology, market, and … 7 (2021) 1/54, pp. 1-21
The customer-oriented approach is actively developing within the global trend of the modern industrial revolution that is Industry 4.0. The focus on customer interests has led to cooperation and integration in supply chains, improving their efficiency and increasing transparency, awareness, and...