The objective of this paper is proposing a developed balanced scorecard approach to measure supply chain performance with the aim of creating more value in manufacturing and business operations. The most important metrics have been selected based on experts’ opinion acquired by in-depth...

Überblick und Zielsetzung -- Grundlagen -- Analyse und Evaluierung -- Performance Measurement in Supply Chains -- Evaluierung existierender Konzepte -- Konzept und Fallstudie -- Konzept der Supply Chain Balanced Seorecard -- Fallstudie -- Schlussbetrachtung.