Building and operating successful public institutions is a perennial and long-term challenge for governments, which is compounded by the volatile conditions found in fragile settings. Yet some government agencies do manage to take root and achieve success in delivering results earning legitimacy...

This publication fills an important knowledge gap by providing guidance on how to assess contextual drivers of social accountability effectiveness. It aims to strategically support citizen engagement at the country level and for a specific issue or problem. The report proposes a novel framing of...