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Innovations et services
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The journal of services marketing
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ECONIS (ZBW)
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Pour une prise en compte des dynamiques professionnelles des agents de contact dans la conception de la relation de service
Suquet, Jean-Baptiste
- In:
Innovations et services
,
(pp. 415-435)
.
2007
Persistent link: https://www.econbiz.de/10003488917
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Drawing the line : how inspectors enact deviant behaviors
Suquet, Jean-Baptiste
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 468-475
Persistent link: https://www.econbiz.de/10008749363
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