de Leeuw, Sander; Minguela-Rata, Beatriz; Sabet, Ehsan; … - In: International Journal of Operations & Production Management 36 (2016) 6, pp. 710-731
Purpose – The purpose of this paper is to investigate how online apparel retailers make trade-offs in achieving efficiency in handling consumer returns, attempting to reduce the number of consumer returns they are faced with and increasing sales through returns management....
