Jothimani, Dhanya; Sarmah, S.P. - In: Benchmarking: An International Journal 21 (2014) 6, pp. 944-963
Purpose – The purpose of the paper is to explore the applicability of the Supply Chain Operations Reference (SCOR) model and to identify the key performance indicators (KPIs) for the service-oriented sector – namely a third-party logistics (3PL) service provider. Design/methodology/approach...