Research Question: The essential problem being analyzed in the present paper is the search for methods to assess or rather measure supply chain flexibility. Due to a multi-dimensional characteristic supply chain flexibility is particularly difficult to analyze and to evaluate with adequate...

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

How can the performance of a logistic service level be measured in a consistent way, and how can the measured service level in one country be compared to another country?