Logistics services and their providers are helping intermediaries add value to Internet supply chains in ways that are not always immediately obvious. Thus, it is not surprising that there is confusion among academics and practitioners about how best to extract value from such services and...

Beyond all the fancy Web sites and 24-hour, in-your-pajamas shopping convenience, it is excellence in distribution, transportation, and inventory management that leads to Internet retailing success. With store-related costs gone, logistics expenses have become an even larger part of the...