This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service...

Cover; Contents; Foreword; Acknowledgments; About the Authors and the Contributors; Abbreviations; Overview; Citizens' expectations; Local successes: Autonomy, accountability, and participation; Figures; O.1 Voiced opinion to public officials in the last month: MENA and other regions, 2013; The cycle...