Today’s business environment is considerably complex and, as a result, more factors influence the organization’s ability to compete effectively. Organizations today compete on several factors such as time, price, technology, innovation, quality, reliability, and information management. In...

The quality performance of a firm is often assessed by the reliability of the firm’s equipment or machinery. Yet, reliability has not received the same attention as quality. Several organizations today function effectively because the machinery which provides the “system of operation” is...