Sadiq Sohail, M.; Sohal, Amrik S.; Millen, Robert - In: International Journal of Quality & Reliability Management 21 (2004) 4, pp. 397-411
The importance of the logistics function has increased dramatically at many firms as comparative priorities have shifted from production quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies on the implementation of TQM practices in the...