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A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia
Ramaiyah, Arivalan; Jayaprakash, Jeya Chandra Malar; … - In: International journal of value chain management : IJVCM 3 (2009) 4, pp. 335-345
Persistent link: https://www.econbiz.de/10003962725
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Measurement of performance at institutions of higher learning: the balanced score card approach
Krishnan, Anbalagan; Chan, Kwok Mow; Jayaprakash, Jeya … - In: International Journal of Managerial and Financial Accounting 1 (2008) 2, pp. 199-212
Organisations have to confront with new developments brought about by the shift of industrial age competition to information age competition. As a result of this, certain assumptions with regard to the running and measurement of organisational performance have become obsolete. Information...
Persistent link: https://www.econbiz.de/10008461142
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Measurement of performance at institutions of higher learning: the balanced score card approach
Krishnan, Anbalagan; Chan, Kwok Mow; Jayaprakash, Jeya … - In: International Journal of Managerial and Financial Accounting 1 (2008) 2, pp. 199-212
Organisations have to confront with new developments brought about by the shift of industrial age competition to information age competition. As a result of this, certain assumptions with regard to the running and measurement of organisational performance have become obsolete. Information...
Persistent link: https://www.econbiz.de/10005751514
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Measurement of performance at institutions of higher learning : the balanced score card approach
Anbalagan Krishnan; Chan, Kwok Mow; Malar Jayaprakash, … - In: International journal of managerial and financial accounting 1 (2008/09) 2, pp. 199-212
Persistent link: https://www.econbiz.de/10003806086