Showing 1 - 3 of 3
Persistent link: https://www.econbiz.de/10011762038
Persistent link: https://www.econbiz.de/10011762040
The purpose of this study is to identify factors that are influencing customer service delivery of mobile banking services in Malaysian banking industry. The study also aimed at coming up with a new model describing customer service delivery. This study modified the concept of Kano's Model...
Persistent link: https://www.econbiz.de/10012911514