Thiagaragan, T.; Zairi, M.; Dale, B.G. - In: International Journal of Quality & Reliability Management 18 (2001) 3, pp. 289-306
This paper is based on an empirical study of TQM implementation in the Malaysian industrial context. The main focus of … the study was to identify quality factors for effective TQM implementation, which are critical for TQM to flourish in … Malaysian industries, and to understand the dynamics of TQM implementation in a Malaysian context. The paper presents the …