The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...

Grundlegende Fragen zu Personaldienstleistungsunternehmen (PDU) -- Strategische Fragen von PDU -- Die Marktbedingungen und Marktforschung -- Die Leistungsdefinition von PDU -- Die Unternehmenskommunikation -- Erfolgskontrolle durch Marketing-Controlling