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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David E. (contributor); Chase, Richard B. (contributor) - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10004094980
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Winning the service game
Schneider, Benjamin; Bowen, David E. - 1995
Persistent link: https://www.econbiz.de/10004310103
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl (contributor);  … - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10013548634