"This book evaluates operational strategies and interpersonal skill development for the successful management of modern organizations, highlighting various governance and interaction techniques that assist in mediating organizational controversies"--

"This book evaluates operational strategies and interpersonal skill development for the successful management of modern organizations, highlighting various governance and interaction techniques that assist in mediating organizational controversies"--

New ways of managing conflict are increasingly important features of organisational work and employment. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of...

Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing...