Managing the Unexpected: Sustained Performance in a Complex World -- Contents -- Preface -- Acknowledgments -- Chapter 1: Mismanaging the Unexpected -- Washington Mutual Mismanages the Unexpected -- Overview of Washington Mutual Bank Failure -- Problems in Mindful Organizing at WaMu --...

Front Cover -- Rules of Thumb for Maintenance and Reliability Engineers -- Copyright Page -- Dedication Page -- Contents -- Introduction-The Recommended First Step to Rules of Thumb in Reliability Engineering -- Part I: The Basics of Maintenance and Reliability -- Chapter 1: Understanding...