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Coordinate implementation of customer service strategies
Jackson, Pamela - 2003
Persistent link: https://www.econbiz.de/10004508496
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Customer service : empowerment and entrapment
Sturdy, Andrew (contributor) - 2001
Persistent link: https://www.econbiz.de/10004725507
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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service
Gallagher, Richard S. - 2008
Persistent link: https://www.econbiz.de/10004910657
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.
Persistent link: https://www.econbiz.de/10004917977
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Building a customer service culture : the seven service elements of customer success
Martinez, Mario; Hobbi, Bob - 2008
Persistent link: https://www.econbiz.de/10004921435
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Integrating e-business models for government solutions : citizen-centric service oriented methodologies and processes
Chhabra, Susheel (contributor); Muneesh Kumar (contributor) - 2009
Persistent link: https://www.econbiz.de/10004939119
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101 activities for delivering knock your socks off service
Thomas, Ann; Applegate, Jill - 2009
Persistent link: https://www.econbiz.de/10004940630
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Retail marketing management
Gilbert, David - 2003 - 2. ed.
Persistent link: https://www.econbiz.de/10004749940
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Churchill/Ford/Walker's Sales force management
Johnston, Mark W.; Marshall, Greg W.; Churchill, Gilbert A. - 2006 - 8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002485265
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Handbook of services marketing and management
Swartz, Teresa (contributor); Swartz, Teresa A. (ed.) - 2000
Persistent link: https://www.econbiz.de/10001421605