The structure of decision making in hotels is examined. Using three levels of authority and 13 categories of decision a problem of consultation and communication is measured. The degree of structure in the problem is measured using information theory. In the light of the findings which show a...

The study reported here focuses on the world of professional conference managers and hotel managers and tests for a degree of consensus between them as to what attributes are salient to the selection of a hotel as a conference venue. Both a strong consensus and an operational rather than a...