Chan, Y.K.; Kam, Jacob; Neailey, K.; Ip, W.H. - In: The TQM Magazine 14 (2002) 6, pp. 345-349
A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework for the Corporation’s quality, safety and...
