From union renewal to the service labor process -- The making of big-box retail -- The not-so-hidden abode: work organization at Macy's and Target -- Carrots, sticks, and workers: the relations of employment -- Toward a regime of contingent control -- Class consciousness on the sales floor? --...

HARD SELL -- Contents -- Acknowledgments -- List of Abbreviations -- 1. All Quiet on the Service Front? -- 2. The Making of Big-Box Retail -- 3. The Not-So-Hidden Abode: Work Organization at Macy's and Target -- 4. Carrots, Sticks, and Workers: The Relations of Employment -- 5. A Regime of...