Bourne, Mike; Neely, Andy; Platts, Ken; Mills, John - In: International Journal of Operations & Production Management 22 (2002) 11, pp. 1288-1310
This paper investigates the success and failure of performance measurement system design interventions in ten companies. In each case, the senior management team was facilitated through a management process to redesign their performance measurement systems. Analysis of the initial pilot case...