Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology (IT). Suggests that strategic success and operational implementation have been built on the prevailing IT “era”. Explores the future...

Achieving a balance between occupancy and average room rate is now well recognised as a prime determinant of good rooms department performance. Yield management techniques are increasingly used to help maximise rooms department sales revenue. However, it can be argued that the complexity of...

There is growing interest in town centre management schemes in a umber of towns and cities in the UK. Some of the major elements within such schemes are outlined.

Closed‐circuit television (CCTV) surveillance systems are becoming an increasingly popular weapon in the battle against crime in town and city centres. Provides a commentary on the employment of CCTV and suggests that they are most effective as part of an integrated and coherent town centre...

During the 1990s, closed circuit television (CCTV) surveillance technology has been an increasingly important and visible part of crime and nuisance prevention measures in town and city centres throughout the UK. The paper outlines the principal characteristics of CCTV systems and identifies the...