Sustainable competitiveness can only come through building robustness into processes and their effective management and control. Through a culture of continuous improvement and using the Deming Cycle of plan‐do‐check‐act, complacency can be prevented and value optimized for the end...

Business process re‐engineering (BPR) is the latest addition to the armoury of management techniques available. BPR purports to produce quantum improvements in performance by radically redesigning organizational processes. There is, however, some confusion as to what exactly constitutes BPR...

We present a special e-book from The TQM Journal with selected papers from the Seventh International Working Conference on 'Total Quality Management - Advanced and Intelligent Approaches', which took place in Belgrade, Serbia, from 3rd - 7th June, 2013. This traditional conference was supported...