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The development and management of organizational partner satisfaction
Stan, Valentina; Caemmerer, Barbara - In: The journal of applied business research 31 (2015) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10010502678
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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …
Persistent link: https://www.econbiz.de/10013203497
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When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
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Services management : an integrated approach
Van Looy, Bart (contributor) - 2003 - 2. ed.
Persistent link: https://www.econbiz.de/10004460651
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Service operations management
Johnston, Robert; Clark, Graham - 2001
Persistent link: https://www.econbiz.de/10004719528
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004727850
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham - 2005 - 2. ed.
Persistent link: https://www.econbiz.de/10004823593
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed., reprint.
Persistent link: https://www.econbiz.de/10004829320
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Services marketing : managing the service value chain
Bruhn, Manfred; Georgi, Dominik - 2006
Persistent link: https://www.econbiz.de/10004845888
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Immobilienmanagement kompakt
Hellerforth, Michaela - 2018
Persistent link: https://www.econbiz.de/10011846275